Very dated but does what a post office does
You have to time your visit right here as can be long queues
Spot on service for me
Dreadful customer service. I visited to carry out a passport check and send, to which I was abruptly told by the middle aged brown haired lady (wasn't wearing a name badge) "You've put cheshire as your address rather than Staffordshire" (I live in Cheshire) so I said so what your saying is I've got to put Staffordshire when my postal adress is Cheshire? She replied "well if YOU want to put Cheshire YOU put Cheshire but it will only be sent back as wrong" and cockily handed me a new form and turned her back. On completing the new form at home I rang the passport office to explain the situation and even they told me to put Cheshire. So I went back to the post office 20 minutes later with my newly completed form and I waited in the queue, when it came to my turn she blatantly ignored me and shouted to the gentleman behind me "you might as well go infront of her she will be here a while"(!?!?) the guy looked at me confused and went ahead. When it came to my turn (again) I said hello and she looked at me blankly and said "give me the form then" so I handed it to her and explained that the passport office told me to put Cheshire as the address. She tutted and rolled her eyes. I said "is everything else ok?" To which she rudely said "yeah apart from the fact you're caked in makeup, if this was America there would be no way I would be able to approve it when you're wearing that much makeup" I found this SO rude and I have no idea why she felt the need to be so abrupt and unfriendly toward me when I was nothing but polite to her. (By the way my makeup was on point), I asked how long the passport should be and she simply shrugged and asked for my money. Absolutely terrible customer service she needs training in how to speak to customers or just get a new job all together where she is NOT speaking or interacting with the public!!!!!
Terrible customer service. Staff are unhelpful, surly and condescending. Two different prices for the same package posted on two seperate occasions! When staff were challenged i was made to look small in front of the queue, Will NEVER go there again.
Kidsgrove Post Office is a UK Post Office based in Stoke-on-Trent, West Midlands. Kidsgrove Post Office is located at 11 Kidsgrove Bank Kidsgrove, Stoke-on-Trent, Kidsgrove, Stoke-on-Trent ST7 1AB, UK.
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