I booked in my 2 year old, very low mileage (3.5k) A5 cabriolet in for a full service and was initially quoted what I felt was quite a high cost for the mileage and type of driving covered. I spoke to the service manager, Martin Scott, and after discussion of what was needed he agreed to do the service for a reduced cost. During the discussion I happened to mention in passing that I had had what I felt was a less than ideal experience with the Sales team a couple of years before. I was then handed over to Sophie Simmonds, who confirmed what was needed and checked the vehicle over.I was then called by Sophie a few hours later and informed that the brake fluid was due to be changed in 8 months and asked if I would prefer to have it changed now, since the cost would be lower. I agreed to have this done with the service. Sophie then called me back shortly after to tell me that my battery had failed its test. This was not too surprising since the vehicle is sometimes left for months without being driven. Although this was not covered by warranty Martin offered to replace the battery at no charge. The battery was not in stock so they kept the car overnight and agreed to call me the next day once the battery had been fitted, which would probably be about lunch time.Sophie then called me at about 11:00 to tell me not only that the car was now ready but that in view of the earlier problems the service, battery and brake fluid replacement would all be done at no charge. Sophie then offered to have the car delivered to my door, which was done within the hour. It was immaculate, both inside and out.When I telephoned Martin to express my thanks for the service I had received we discussed the problem with keeping the battery in good condition (I am away for a couple of months twice a year and don't really use it in the winter). Martin then offered to take the car in overnight before the summer and to ensure that the battery is fully charged and in tip top condition, again at no charge.I have owned over 30 cars in my time and can honestly say that the service I have received from Stoke Audi has never been bettered. They are extremely customer focused and efficient and I would have no hesitation in recommending them to anyone.
Thanks to Stoke Audi for supplying my new A4 Avant. It's the first Audi I've owned, and it's brilliant. Practical and spacious with a really high quality feel inside the cabin.From first contact through to delivery everything was handled very professionally by Chris Booth. He kept me informed throughout without me ever having to chase. Everything was exactly as promised. A really professional dealership - highly recommended
High quality and professional service from start to finish. When I said what type of car I was looking for they gave me the best realistic options and swiftly got me in to check it out. Furthermore I actually had a deadline as my; insurance, MOT and tax were all running out the following week and my sales rep Lloyd Simpson actually went that extra mile to speed up the deal to allow me to be signing the papers by the end of the week. My car looks and feels amazing and I'm thoroughly pleased with my purchase.
Over the last week we have been dealing with Stoke Audi around my wife's Audi Q3 car purchase. We had some specific requirements which Rob Lester the sales director at Stoke Audi sorted without question. Throughout the week I have bombarded Rob with questions/requests which Rob took in his stride.Yesterday we travelled from Leeds to collect the car for the dealership, and on arrival the Q3 was in the presentation bay with Rob on hand to assist in the hand over and ready to talk us through the new purchase.I've given a 5 star review, which is absolutely the right thing as they, Rob/Stoke Audi have been brilliant and accommodating throughout the sale/purchase. I highly recommend using them and we would have no hesitation in dealing with Rob and this dealership again in the future.
Impressive looking dealership. That's where it stopped Wanted a test drive. Told they were too busy. (They weren't THAT busy). Sales guy said he would call me back with a part ex price and arrange test drive. He didn't. I called and left message. No one called me back. I went to Lexus, was treated appropriately and bought a Lexus.
Stoke Audi is a UK Car Dealer based in Stoke-on-Trent, West Midlands. Stoke Audi is located at Trentham Lakes, Stanley Matthews Way, Stoke-on-Trent ST4 4DD, UK.
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