Gym and pool member for just over a year from Nov 2017 to Jan 2019. Never encountered so much incompetence from members of staff in all the gyms I've ever been in. Changing rooms have privacy curtains removed for families without warning, pool sub standard and doesn't seem to be cleaned regularly, showers are a health hazards for children as drains simply fly off when stood on leaving sharp metal and gaping hole exposed. Some members of staff are disingenuous and most are unhelpful and rude. Bar / cafe rarely manned.Equipment is ok in gym, and instructor led classes are good. Not worth what you pay for though. Better Gym? Pure Gym. Better pool? Horizons. Better package for gym and pool for kid? Dimensions have 22 a month for all hours access to gym and pool for kids. Plus has a play area too as well as a decent place to sit and have a coffee.
My daughter organised for her birthday party to be held here. It was a joint 18th & 21st. The staff were incredible and helping us achieve what we envisaged. The theme was FAIRYTALE and the chef went extra mile to enhance the theme on the delivery of the food. It not only looked amazing, but it was the best Buffett myself and our guests had ever had. They also catered for our vegan requirements too. I cant recommend this venue enough and the staff's attention to detail was first class. Thank you to all.
Children's swimming lessons with Hannah are BRILLIANT! She and her colleagues have now changed my son from a kid who was scared of water into a kid who loves to swim! 5***** just for Hannah's swim school, which is based here
Do not join. I have been at the gym since I was 15 (when it was total fitness) and rejoined when it was M Club. After sustaining a leg injury, the staff were both unhelpful and rude regarding and would not cancel my contract. This is a breach in contract law and advice of the The Competition and Markets Authority. I provided them with appointment letters etc to prove this. I have now managed to cancel my contract - obviously with a further payment because they are quick to take the money but not so eager when you do have a problem. I would like to point out that the gym has good facilities - however, this is a true and substantiated review when I sustained an injury.
Rude staff, no class. Good customer service is something to be desired, they all have a lot to learn.
M Club Spa and Fitness Hanley is a UK Gym based in Stoke-on-Trent, West Midlands. M Club Spa and Fitness Hanley is located at Festival Heights Retail Park, Greyhound Way, Stoke-on-Trent ST1 5NZ, UK.
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