One of these vets he doesnt know a dogs arse from a dogs elbow. I have had multiple misdiagnosis and one case when they took a 49 consulting fee for absolutely no treatment. Then I return to the same place to see a different vet. She solved the dogs problem with a simple course of tablets. My dog suffered for ages with a complaint that could have been treated within a few days. Also had a cat keept overnight at this place about five years ago, she was returned to me soaking wet. Very very suspicious. If i could give it 0 stars I would. Recomend rogers & brock.
Excellent service and very polite. My dog actually enjoyed her experience and looked forward to seeing them! Odd considering she was spayed!
Condesending and patronizing and will always "recommend" the most expensive option. Chased us for money claiming we hadn't paid for vaccinations when it clearly showed on bank statements. Owned Huskies for 31 years and have only ever experienced such a money grabbing nature with this charter vet. Surgery manager was rude on the phone claiming there's no chance she was wrong. We got a second opinion which contradicted what they said and funnily enough it was 305 cheaper and the pup made a full recovery.
Very helpful with my dog
Lovely staff, very helpful, managed to fit us in at short notice after my dog hurt his eye by trying catch a stick with it. Many thanks
Charter Vets - Smallthorne is a UK Veterinary Care based in Stoke-on-Trent, West Midlands. Charter Vets - Smallthorne is located at 173 Ford Green Rd, Stoke-on-Trent ST6 1PF, UK.
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